Shipping policy
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Shipping Policy
Last updated: [August, 2026]
Thank you for shopping at House of Rose. This policy explains our order-processing and shipping practices for customers in the United States and internationally.
Order Processing
Orders are typically processed within 2-5 business days, excluding weekends and public holidays. Processing time is separate from shipping time.
After your order ships, you will receive a confirmation email with tracking information when available. During holidays, sales, severe weather, or periods of high demand, processing and delivery may take longer.
United States Shipping
We ship to addresses within the United States, including [specify whether you serve Alaska, Hawaii, U.S. territories, and APO/FPO addresses].
| Shipping method | Estimated delivery | Cost |
|---|---|---|
| Standard shipping | 3-8 business days | Calculated at checkout |
| Expedited shipping | 2-4 business days | Calculated at checkout |
Delivery estimates begin after processing and are not guaranteed. Some products may ship separately or arrive in multiple packages.
International Shipping
We ship to selected international destinations shown at checkout. International delivery generally takes 7-25 business days after processing, although customs clearance and local carrier delays may extend this timeframe.
Shipping charges are calculated at checkout based on the destination, package weight, and available delivery service.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless checkout specifically states otherwise, the customer is responsible for these charges.
House of Rose does not control customs fees or clearance times. Refusal to pay applicable charges may cause an order to be returned or abandoned. Original shipping charges and fees incurred because of refusal may be deducted from any eligible refund, where permitted by law.
Order Tracking
Tracking information may take 24-72 hours to update after shipment. International tracking may be limited after a package enters the destination country's postal system.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Please contact us at rosehannah0104@gmail.com immediately if you notice an error.
We cannot guarantee that an address can be changed after an order has been processed. Additional shipping charges may apply if an order must be resent because the address provided was incomplete or incorrect.
Delayed or Missing Packages
Carrier delivery dates are estimates and may be affected by weather, customs, holidays, service disruptions, and other circumstances beyond our control.
If tracking shows no movement for [7] business days for U.S. orders or [15] business days for international orders, contact us at rosehannah0104@gmail.com with your order number. We will help you review the shipment and, when appropriate, open a carrier inquiry.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it:
- Check around the delivery location and with household members or neighbors.
- Confirm that the shipping address on your order is correct.
- Allow up to 48 hours, as carriers sometimes mark packages delivered early.
- Contact the carrier and then email us at [customer-service email] if it remains missing.
Lost or Damaged Orders
If your order arrives damaged, incorrect, or incomplete, contact us within [7] days of delivery. Include your order number and clear photographs of the packaging, shipping label, and affected item.
Claims for lost shipments must be submitted within [30] days of the estimated delivery date. Resolutions may include a replacement, store credit, or refund, depending on the circumstances and applicable law.
Returned or Refused Shipments
Orders returned because of an incorrect address, failed delivery attempts, unpaid customs charges, or refusal may be eligible for a refund after the package is received and inspected. Original shipping costs, return charges, customs fees, and other nonrecoverable expenses may be deducted where permitted by law.
Shipping Restrictions
We do not ship to locations prohibited by applicable laws or carrier restrictions. Certain products, including food, supplements, liquids, baby products, batteries, or oversized items, may have additional destination restrictions.
An order may be canceled and refunded if we cannot legally or safely ship an item to the requested destination.
Separate Shipments
Because products may be stored at different fulfillment locations, one order may arrive in multiple packages and on different dates. Separate tracking details will be provided when available.
Contact Us
For shipping questions, contact:
House of Rose
Email: rosehannah0104@gmail.com
Support hours: M-F 9 A.M till 4 P.M EST
This is a general template, not legal advice. Ensure the delivery estimates, fees, countries served, product restrictions, and refund terms match your actual fulfillment practices and applicable consumer laws.